Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
Jacob Tomsky never intended to go into the hotel business, but after graduating with a degree in philosophy, he found himself looking for a job--any job. When an opportunity to join the staff of a New Orleans luxury hotel as a valet arose, he took it. Fast forward 10 years: Tomsky is still working in the hotel business, though he's traded New Orleans for New York. With a past as a valet, front-desk attendant and even head of housekeeping, there's nothing about the luxury hotel world he hasn't seen--and there's nothing he's not ready to share with us.
Heads in Beds is a memoir of one young man's struggles to stay sane--and human--in a world of go-getters, corner-cutters and penny pinchers, but it's also a detailed account of the ins and outs of the hospitality industry itself. With Heads in Beds, Tomsky shies away from none of the naughty details of the biz; did you know, for example, that some housekeeping staff will use furniture polish to remove spots from glassware? He gives future hotel guests insight into how to get the best treatment (and past guests some insight into why they always seem to get the worst rooms). The combination of memoir and guidebook is striking in its success, giving readers a humorous look at a world we've all encountered but never truly seen--while also providing a touching story of making it in a world that seems dead set against success. --Kerry McHugh, blogger at Entomology of a Bookworm